Okay... really pissed at best buy... I\'ve been a loyal customer since Peck introduced me years back... I ordered Pearl Jam - Ten (Deluxe Edition); the two disc/1 dvd version back on 2/22. I go into my account today to check on the status and it\'s back-ordered. So I call CS to follow-up on this and they claim that they sent an email on 3/22 stating the back-order status, but I never received the email. They tell me that I could transfer the mail order to a store pick-up; but they can\'t because there\'s no inventory in any of the stores around me. So I call one of the stores and they have the inventory in their hands, but they can\'t change my order, I have to call back to CS. So I call, but because there system shows no inventory in the store, they can\'t change the order. I ask to speak to a manager and they tell me that one is not available and they\'ll have to call me back. After that, THEY hung up and ended the call. I called back furious trying to speak with a manager, but I kept getting disconnected. I finally got a CSR that actually knew what customer service was and tried to help me, but was unable to get a manager for me. All I wanted to do tonight was watch the Unplugged DVD after my daughter and wife went to bed....
